Returning

 RETURNS AND REPLACEMENT

 

Products purchased from Medeq OÜ  can be returned or exchanged within 14 days of the date of delivery notification.

We are trying the replace the products within 1-3 working days.

If the order sum is less than 50EUR we will charge an extra delivery fee 3.50 from you. If the order sum is 50EUR or more the delivery is free of charge.

 

Condition of the product returned/exchanged:

* The product can’t be damaged.

If the returned product (and packaging) is damaged and the damage is not caused by non-targeted use or by circumstances that are caused by Medeq OÜ, Medeq OÜ has the right to offset the decrease in the value of the product that you have paid for and you will be refunded the difference. Medeq OÜ will send you a statement.

* Product doesn’t have signs of use.

If the product has been used, we are guided by the principle of reasonable use – if the unsuitability is determined by trying the goods out, the goods are considered unused. Medeq OÜ has the right to offset the decrease in the value of the product that you have paid for and and you will be refunded the difference.

Replacement differences:

  • We will send you a replacement as soon as we have received the exchanged product.
  • Medeq OÜ cannot always guarantee the availability of products because some desired products might be out of stock. Nevertheless, we will always do our best to make the exchange in the best possible way for the client.