FAQ

1) How can I pay for the order?

At the moment we are offering to pay only by bank transfer. Firstly you will receive the order confirmation. After that we will send you an invoice . Please pay according to the payment terms in the invoice. 

 

2) When is my order sent out?

When the ordered products are in stock we will send the order out during 1- 2 working days. 

 

3) Kas tooteid saab ka kuskil näha, proovida?

It is possible to see and try the products at our office: Kotkapoja 2a, Tallinn, Estonia. There are also two product specialists in our team. Viktoria and Kristina are glad to make an appointment with you and introduce the products. Additionally, we are taking part of different events, courses and expos in the Baltics. 

 

4) Where can the courier deliver my order if I choose for the delivery method "DELIVERY WITH COURIER"?

The courier delivers the order exacly to the place you chose. For example to your clinic. In Tallinn we deliver the orders by ourselves. We are using Venipak couriers in Estonian other cities and in Latvia and Lithuania.